Our phone numbers

To Switch to SWALEC

0800 34 34 36 (free call)
Open 8am to 8pm Monday to Friday and 8am to 2pm Saturday.

Phones Service Welcome

0800 107 3201 (free call)
Open 8am to 8pm Monday to Friday and 8am to 2pm Saturday.

For your general enquiries

Electricity

0800 052 5252 (free call)
Open 8am to 8pm Monday to Friday and 8am to 2pm Saturday.

Gas

 0800 052 0567 (free call)
Open 8am to 8pm Monday to Friday and 8am to 2pm Saturday.

Phone service

0845 300 2313 (local rate call)
Open 8am to 8pm Monday to Friday and 8am to 2pm Saturday.

To report a power cut or gas leak

Electricity

0800 052 0400 (free call)
Open 24 hours a day, every day of the year.

Gas Emergency

0800 111 999 (free call)
Open 24 hours a day, every day of the year.

For more information on Safety and Emergencies please click here.

Extra services

Meterline

^{To give us a meter reading to amend your bill or give us a reading for your next bill. Open 24 hours a day, every day of the year.}

0800 015 5180(free call)

Careline

^{Information about special services for the elderly, disabled or chronically sick. Open 8am to 8pm Monday to Friday and 8am to 2pm on Saturday.}

 0800 622 838(free call)

Textline

^{For customers with hearing or speech difficulties who are text phone users. Textline is for typed messages only. Open 8am to 6pm Monday to Friday and 8am to 2pm on Saturday}

0800 622 839(free call)

Energyline

^{For information and advice on using energy wisely. Open 8am to 5pm Monday to Friday.}

 0800 072 7201 (free call)

^{We may monitor your call to help improve our customer service. talk and BT customers will be charged a maximum of 3p per minute for 0845 calls. A call set-up fee of 3p per call will apply. If you use another telephone service provider you should check what the cost of the call will be.}